# Support Center

> Hey there! How can we help?

## What is Stable?

- [Email us: hello@usestable.com](https://support.usestable.com/en/articles/8149985-email-us-hello-usestable-com.md): We're here to help!
- [How much time does it take to create a Stable address?](https://support.usestable.com/en/articles/8236446-how-much-time-does-it-take-to-create-a-stable-address.md): Get a Stable address in minutes and start using it right away.
- [What can I do with my mail once it gets to Stable?](https://support.usestable.com/en/articles/8234924-what-can-i-do-with-my-mail-once-it-gets-to-stable.md): You can have us open and scan your mail or forward it to another physical location. We can also deposit your checks.
- [How does Stable help me change my address?](https://support.usestable.com/en/articles/8236342-how-does-stable-help-me-change-my-address.md): We guide you through switching your address compliantly.
- [How is my mail handled?](https://support.usestable.com/en/articles/8236341-how-is-my-mail-handled.md): Find out more about how we securely handle your mail.
- [Is the Stable address a PO Box?](https://support.usestable.com/en/articles/8236329-is-the-stable-address-a-po-box.md): Nope, it's a real street address :\)
- [What addresses does Stable have available?](https://support.usestable.com/en/articles/8359646-what-addresses-does-stable-have-available.md): See our full list of addresses here.
- [Is Stable HIPAA and SOC2 compliant?](https://support.usestable.com/en/articles/8377118-is-stable-hipaa-and-soc2-compliant.md): Stable is HIPAA compliant and adheres to the SOC 2 Type 2 security standard.
- [Can I use Stable for individual use?](https://support.usestable.com/en/articles/8422170-can-i-use-stable-for-individual-use.md)

## Authorizing your address

- [What is the mail authorization/ USPS 1583 form?](https://support.usestable.com/en/articles/8236359-what-is-the-mail-authorization-usps-1583-form.md): The mail authorization form gives us permission to handle mail under your name. It does not change your address or forward your mail.
- [Why We Require a Selfie with Your Primary ID](https://support.usestable.com/en/articles/12501346-why-we-require-a-selfie-with-your-primary-id.md): USPS 1583 Primary ID Verification
- [What is a Primary ID?](https://support.usestable.com/en/articles/8236386-what-is-a-primary-id.md): A Primary ID is an ID with your name and a photo of yourself.
- [What is a Secondary ID?](https://support.usestable.com/en/articles/8236383-what-is-a-secondary-id.md): A Secondary ID is an ID with your name and residential address.
- [How do I take an ID verification image?](https://support.usestable.com/en/articles/8236407-how-do-i-take-an-id-verification-image.md): The ID verification image can be taken on a phone or computer, as long as the person in the photo is a company officer.
- [Onboarding ID Requirements for Stable Customers](https://support.usestable.com/en/articles/11963712-onboarding-id-requirements-for-stable-customers.md): To comply with USPS regulations, we are required to collect two forms of ID when you open a Stable account and complete USPS Form 1583.

## Using your address

- [Atlanta Address Change Frequently Asked Questions](https://support.usestable.com/en/articles/13177238-atlanta-address-change-frequently-asked-questions.md): Original Atlanta Address 311 Nelson St SW Atlanta, GA 30313 New Atlanta Address 333 Nelson St SW, Atlanta, GA 30313
- [As a new company, where can I use my Stable address?](https://support.usestable.com/en/articles/8236345-as-a-new-company-where-can-i-use-my-stable-address.md): Here's a list of common entities and vendors that many companies use their Stable address with.
- [How can the Stable address be formatted?](https://support.usestable.com/en/articles/8236336-how-can-the-stable-address-be-formatted.md): You can use "Suite," "STE," "Unit," and more.
- [Can more than one business or person receive mail at my Stable address?](https://support.usestable.com/en/articles/8236294-can-more-than-one-business-or-person-receive-mail-at-my-stable-address.md): You can add additional recipients for free.
- [How do I add a new address or a registered agent to my account?](https://support.usestable.com/en/articles/8236497-how-do-i-add-a-new-address-or-a-registered-agent-to-my-account.md): To add an additional address, fill out the "+ Add Location" form in your Stable Dashboard.
- [Can I pick up my mail in person?](https://support.usestable.com/en/articles/8236324-can-i-pick-up-my-mail-in-person.md): In-person pickup is not available from your Stable address.
- [What is your Fair Use Policy?](https://support.usestable.com/en/articles/8237036-what-is-your-fair-use-policy.md): We think that the number of pieces of mail you receive at your Stable address should not be a deciding factor in choosing a provider.
- [Can I switch addresses within Stable?](https://support.usestable.com/en/articles/8371211-can-i-switch-addresses-within-stable.md): Switching addresses within Stable is easy — here's how to do it.
- [How Stable routes and manages mail](https://support.usestable.com/en/articles/9345912-how-stable-routes-and-manages-mail.md)
- [Why are my IDs being verified for the USPS 1583?](https://support.usestable.com/en/articles/8236356-why-are-my-ids-being-verified-for-the-usps-1583.md): USPS legally requires us to verify your identity — we're cross-checking your IDs and ID verification image to do this for you.
- [What is a proof of address document?](https://support.usestable.com/en/articles/8236380-what-is-a-proof-of-address-document.md): Use the proof of address document as secondary proof to vendors that you're based at your address.
- [Can I use my Stable address for Google Business or for an Amazon storefront?](https://support.usestable.com/en/articles/8236289-can-i-use-my-stable-address-for-google-business-or-for-an-amazon-storefront.md): Google Business and Amazon do not allow for mailbox addresses to pass their internal verification.
- [Can I use my Stable address for my bank account?](https://support.usestable.com/en/articles/8236303-can-i-use-my-stable-address-for-my-bank-account.md): Many of our customers use their Stable address with their bank account.
- [Can I use this address with SAM.gov?](https://support.usestable.com/en/articles/9010561-can-i-use-this-address-with-sam-gov.md)
- [Using your Stable address with Mercury](https://support.usestable.com/en/articles/9330705-using-your-stable-address-with-mercury.md)
- [Can I use my Stable address to incorporate my company?](https://support.usestable.com/en/articles/8295901-can-i-use-my-stable-address-to-incorporate-my-company.md): Yes, you can use your Stable address to incorporate your company.

## Changing your address

- [How do I file the USPS Change of Address?](https://support.usestable.com/en/articles/8236347-how-do-i-file-the-usps-change-of-address.md): How to set up automatic mail forwarding from your previous address to your new Stable address.
- [How do I get started on the complete change of address process?](https://support.usestable.com/en/articles/8287703-how-do-i-get-started-on-the-complete-change-of-address-process.md): Answer a few questions, and we'll create a personalized checklist of tasks to update your address.

## Mail management

- [Automatically extract data from documents](https://support.usestable.com/en/articles/13731116-automatically-extract-data-from-documents.md): Complete workflows faster by automatically extracting key information from the mail and sending it directly to the systems where work happens.
- [What is a document scan?](https://support.usestable.com/en/articles/8237043-what-is-a-document-scan.md): A document scan is a digital copy of the contents of your mail.
- [Can Stable automatically scan my mail?](https://support.usestable.com/en/articles/8150056-can-stable-automatically-scan-my-mail.md): Turn on automatic scanning to have your mail scanned as soon as it comes in
- [What is a scan notice?](https://support.usestable.com/en/articles/14500610-what-is-a-scan-notice.md): When we process your mail, there are some situations where we're unable to complete a standard scan. When this happens, we'll include a scan notice as part of your scan to let you know what happene...
- [How do I request a rescan of my mail?](https://support.usestable.com/en/articles/14668691-how-do-i-request-a-rescan-of-my-mail.md)
- [How do I redact a document scan?](https://support.usestable.com/en/articles/14708024-how-do-i-redact-a-document-scan.md): Need to delete or remove a scan from your dashboard? Redacting is how you permanently remove the contents of a document scan from Stable, one piece of mail at a time or in bulk.
- [What options do I have to forward my mail?](https://support.usestable.com/en/articles/8236789-what-options-do-i-have-to-forward-my-mail.md): We can ship your mail anywhere in the world.
- [How long does Stable hold my mail for?](https://support.usestable.com/en/articles/8234968-how-long-does-stable-hold-my-mail-for.md): We hold physical mail for 30 days, and digital copies of your scanned mail forever.
- [Can Stable automatically forward my mail?](https://support.usestable.com/en/articles/8234907-can-stable-automatically-forward-my-mail.md): If you'd like your mail automatically shipped to a different address after we receive it, you can set that up.
- [What happens if FedEx or USPS loses my mail?](https://support.usestable.com/en/articles/8412881-what-happens-if-fedex-or-usps-loses-my-mail.md): Once mail leaves our facility, we are unable to recover any mail that may be delayed with FedEx or USPS. We recommend reaching out to them.
- [How long does Stable store my physical mail?](https://support.usestable.com/en/articles/8291910-how-long-does-stable-store-my-physical-mail.md): Physical mail is kept for 30 days. Digital copies of your mail are stored forever.
- [What do I do if my mail says "shred processing" and I'd still like to take action on it?](https://support.usestable.com/en/articles/8291947-what-do-i-do-if-my-mail-says-shred-processing-and-i-d-still-like-to-take-action-on-it.md)
- [What happens if Stable receives mail for me before the authorization form \(USPS 1583\) is completed?](https://support.usestable.com/en/articles/8291897-what-happens-if-stable-receives-mail-for-me-before-the-authorization-form-usps-1583-is-completed.md): We'll notify you and hold onto your mail for 30 days before returning it to the sender.
- [Where Is My Mail Processed?](https://support.usestable.com/en/articles/11689980-where-is-my-mail-processed.md)

## Registered Agent

- [What's the difference between a regular address and a registered agent address?](https://support.usestable.com/en/articles/8236283-what-s-the-difference-between-a-regular-address-and-a-registered-agent-address.md): We can provide you with a registered agent for any of the 50 states or territories for an add-on of $25/month.
- [How do I find my registered agent?](https://support.usestable.com/en/articles/8270595-how-do-i-find-my-registered-agent.md): Your incorporation company may have set your registered agent up for you. Here's how to find yours.
- [What are the change of agent and foreign qualification filings?](https://support.usestable.com/en/articles/16020427-what-are-the-change-of-agent-and-foreign-qualification-filings.md): Get your Stable registered agent officially on record with the state — without leaving your dashboard. We support two registered agent filings: change of agent and foreign qualification.

## Team

- [What's the difference between recipients and users?](https://support.usestable.com/en/articles/8234954-what-s-the-difference-between-recipients-and-users.md): Add unlimited mail recipients to your address for no charge. Add a user with login access for an additional charge.
- [Why should I add Users?](https://support.usestable.com/en/articles/8296075-why-should-i-add-users.md): Users are individuals with permission to log in to your account.
- [How can I update which emails have access to my account?](https://support.usestable.com/en/articles/8478970-how-can-i-update-which-emails-have-access-to-my-account.md)
- [What do I do with mail assigned to my address that doesn't belong to me?](https://support.usestable.com/en/articles/8234917-what-do-i-do-with-mail-assigned-to-my-address-that-doesn-t-belong-to-me.md): Much like regular mail, this might happen if somebody else accidentally uses your address.

## Using our software

- [What is archiving mail?](https://support.usestable.com/en/articles/8265404-what-is-archiving-mail.md): Archiving mail is an organization tool designed to clear up your "All Mail" view.
- [How can I set a password?](https://support.usestable.com/en/articles/8450352-how-can-i-set-a-password.md): We support login through email and by setting a password.
- [How to Set Up Routing Rules](https://support.usestable.com/en/articles/11334705-how-to-set-up-routing-rules.md): Create rules that automatically assign mail to teams, add tags or share based on envelope information or scanned contents.

## Check deposits

- [How do check deposits work?](https://support.usestable.com/en/articles/8236273-how-do-check-deposits-work.md): We currently support two methods of depositing checks: Electronic Check Deposits and Mail-In Deposits to a bank.
- [Understanding holding periods with electronic check deposits](https://support.usestable.com/en/articles/9911847-understanding-holding-periods-with-electronic-check-deposits.md): Holding periods are key to our risk management strategy for electronic check deposits, designed to balance security with accessibility.
- [Understanding U.S. requirements for electronic check deposits](https://support.usestable.com/en/articles/9911857-understanding-u-s-requirements-for-electronic-check-deposits.md)
- [How to fund your holding account](https://support.usestable.com/en/articles/16515046-how-to-fund-your-holding-account.md): Your Stable holding account acts as an intermediary transfer for your electronic check deposits. In certain cases you may need to add funds to it. This article covers when that happens and the two ...

## Understanding our pricing

- [What's the difference between the Grow Plan and the Scale Plan?](https://support.usestable.com/en/articles/8271446-what-s-the-difference-between-the-grow-plan-and-the-scale-plan.md): The Scale plan features team functionality and integrations.
- [How can I cancel my Stable account?](https://support.usestable.com/en/articles/8292017-how-can-i-cancel-my-stable-account.md)
- [Understanding Your Invoice](https://support.usestable.com/en/articles/9311922-understanding-your-invoice.md): This guide is here to help you understand your billing, the structure of our plans, and the details on your invoice.
- [What is Stable's cancellation and refund policy?](https://support.usestable.com/en/articles/15963199-what-is-stable-s-cancellation-and-refund-policy.md): You can cancel your subscription anytime from your dashboard. This article covers how to cancel, what happens to your account and mail afterward, and when you're eligible for a refund.

## What's new

- [How does the referral program work?](https://support.usestable.com/en/articles/8236327-how-does-the-referral-program-work.md): Get $100+ when you refer a friend to Stable.

## Developer

- [Setting up Stable to use Okta SSO](https://support.usestable.com/en/articles/8236355-setting-up-stable-to-use-okta-sso.md): Step-by-step instructions for setting up SSO with Okta in Stable
- [Setting up Stable to use Entra SSO](https://support.usestable.com/en/articles/11321306-setting-up-stable-to-use-entra-sso.md)

## Understanding AI at Stable

- [Understanding AI at Stable](https://support.usestable.com/en/articles/12758004-understanding-ai-at-stable.md)
- [AI Summaries for Mail Items](https://support.usestable.com/en/articles/12770001-ai-summaries-for-mail-items.md): AI summaries appear on scanned mail items in your inbox. Each summary describes the mail's content and suggests next steps so you can take action quickly.