Why We Require a Selfie with Your ID
To help protect your identity and comply with federal mail regulations, Stable requires all users to submit a selfie holding their primary government-issued ID as part of the onboarding process.
Below, we explain why this step is important, what it's used for, and how we protect your information.
Identity Verification for Mail Handling
When you sign up with Stable, you're authorizing us to receive, process, and forward your mail. To ensure we're doing this securely and only for the right person, we need to:
Confirm that you are the person listed on the documents, and
Validate that the ID you submitted is legitimate and currently in your possession
Requiring a selfie helps us confirm both, and protects your account from fraud or identity misuse.
Required by USPS 1583 Regulations
This isn’t just a Stable policy—it’s a requirement under USPS Form 1583, which is the federal regulation governing how Commercial Mail Receiving Agencies (CMRAs) like Stable operate.
According to the regulation:
We are legally required to collect two valid forms of identification, one of which must include a photo
We must verify the identity of every user before we can receive mail on their behalf
Your selfie with ID helps us meet this requirement and ensures we can legally and safely begin handling your mail.
What We Do With Your Photo
Your privacy is important to us. All identification photos and documents are:
Encrypted and securely stored
Only used for identity verification
Never shared or sold to third parties
This step is strictly for compliance and security purposes—and we minimize data usage wherever possible.
Tip: How to Take a Proper Selfie
To make sure your verification is successful, keep the following in mind:
Hold your government-issued ID clearly in the photo
Make sure your face and ID details are visible and not blurry
Use natural lighting and avoid glare or heavy shadows
Only the person signing up should be in the photo
Still Have Questions?
We're happy to help! If you have any questions or concerns about this step, reach out to us at [email protected] or chat with our support team through your dashboard.