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What is a Primary ID?

A Primary ID is an ID with your name and a photo of yourself.

Updated today

When opening a Stable address, we need to file a USPS 1583 form to comply with USPS federal requirements. To verify your identity, this form requires you to provide a Primary ID.

You do not need to be a U.S. citizen to open a Stable account, and you can use a passport or photo ID from a different country.

You will need to provide:

  1. One Primary ID – must include your name and a photo.

  2. One Secondary ID – must include your name and physical home or business address (no P.O. Boxes or virtual addresses).

Important: The same document cannot be used for both Primary and Secondary ID. Each must be different.


Acceptable Primary IDs

U.S. Customers

  • U.S. Driver’s License or State ID

  • U.S. Passport

  • U.S. Military ID

  • U.S. Permanent Resident Card

  • Other U.S. Government-issued photo ID

International Customers

  • Non-U.S. Passport

  • Matricula Consular (issued by a foreign consulate; commonly from Mexico, Argentina, Guatemala, Brazil, Ecuador, etc.)

  • NEXUS Card (issued jointly by U.S. and Canada)


If You Cannot Provide Acceptable IDs

If you are unable to provide sufficient or acceptable IDs, please contact us at [email protected] to process a cancellation.

We have a 30-day cancellation policy:

  • If you cancel within your first 30 days, we can issue a refund upon request.

  • Refunds are not automatic — please reach out if this applies to you.

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