Mail Volume
The “Grow” plan has a limit of 30 pieces of mail per month. The “Scale” Plan has a limit of 50 pieces of mail per month. The limits reset at the start of each monthly billing cycle. If you receive more than plan's limit of mail per month, a $3 overage charge per piece of mail is applied.
We've designed these plan limits to exceed the needs of most small to medium sized businesses based on historical usage data. If you consistently receive more mail than your plan's limits we'd be happy to discuss high volume discounts! Please reach out at [email protected]
Note that we do not include spam mail in this count — obvious pieces of junk (flyers, brochures, etc) will be filtered out and not be included in your mail count.
We believe that mail reception volume (i.e. the number of pieces of mail you receive at your Stable address) should not be a deciding factor in choosing a virtual mailbox provider and we understand you may not be able to reasonably predict how many pieces of mail you expect to receive. We're here to work with you to support your use case.
Please note: If multiple pieces of mail are received together in a single outer envelope, each item will still be uploaded and counted separately. The outer envelope will then be marked as shredded.
Scan sizes
We cannot scan documents or envelopes that exceed 8.5" x 14".
We also have a limit of 1000 pages per scan. If your scans exceed 1000 pages (very unusual), we won't be able to scan your document. We cannot scan magazines or bound books.
Packages
Packages should not exceed our volume limit of 25 pounds and 2ft x 2ft x 2ft, and these packages will typically be returned to sender.
We cannot handle perishable items, such as food or flowers. Our facility is unequipped to handle food, and perishable items will be disposed if they are delivered to our facility.
Additionally, we cannot handle any items that need to be refrigerated such as certain medications.
We do not accept packages that require Cash on Delivery (COD). These will be rejected upon delivery attempt and returned to sender by the carrier. Stable is unable to make payments on behalf of customers for incoming shipments.
We also cannot handle weapons or weapon accessories. These items will not be processed, stored, or shipped by Stable and will be returned to sender or discarded.
For the safety of our mail team, we cannot accept or process hazardous materials of any kind. Packages containing hazardous materials will be safely disposed of.
Storage Deadline
We keep all physical mail in our facility for 30 days. Before we shred it, we'll let you know that the storage deadline is coming up via email.
Other
Stable will provide notice of if a customer’s usage is in excess of this limit. We reserve the right to stop any customer’s use of Stable services that exceeds the usage allowance included in their plan, or that appears to be abusive or is unduly burdensome.