If there’s an issue with a scan of your mail, you can request a rescan directly from your dashboard. Stable will re-open and rescan the item, and the updated scan will replace the original in your account.
When to request a rescan
You might need a rescan if:
The scan is blurry or hard to read
Pages are missing from the scan
Pages are out of order
Part of the content is covered or obscured (e.g., by a post-it note or fold)
Something else looks off
How to request a rescan
Open the piece of mail in your dashboard
Click the Rescan option from the menu on the mail item
Select a reason for the rescan from the dropdown:
Low quality scan — the text is blurry or unreadable
Missing expected content — pages are missing from the scan
Pages out of order — the pages aren’t in the correct sequence
Contents covered — part of the content is hidden or obscured
Other — something else is wrong (a comment is required)
Optionally, add a comment with more detail about the issue (e.g., “Text is blurry and unreadable on page 2”). Be as specific as you can — this helps our team get it right.
Click Rescan 1 piece of mail to submit your request
What happens next
Once you submit your request, the original scan will no longer be available. Our team will re-open and rescan the item, and the new scan will be uploaded to your dashboard. We’ll send you another notification if you have them enabled and you can track rescan activity in the mail item’s timeline.
Good to know
Rescans are available for individual pieces of mail, not in bulk
In some cases, your request may be escalated to our team for further review. If that happens, we’ll follow up with you over email.
Rescans are not available for mail from registered agent addresses
If you’re having a recurring issue with scan quality or need further help, reach out to our team and we'll be happy to help!