Mail management
Scanning, forwarding, and shredding your mail, plus troubleshooting deliverability.
14 articles
Scanning
Digitizing your mail by opening it and scanning the contents.
- What is a document scan?A document scan is a digital copy of the contents of your mail.
- Can Stable automatically scan my mail?Turn on automatic scanning to have your mail scanned as soon as it comes in
- What is a scan notice?When we process your mail, there are some situations where we're unable to complete a standard scan. When this happens, we'll include a scan notice as part of your scan…
- How do I request a rescan of my mail?
- How do I redact a document scan?Need to delete or remove a scan from your dashboard? Redacting is how you permanently remove the contents of a document scan from Stable, one piece of mail at a…
Forwarding
Shipping physical mail to a different location.
- What options do I have to forward my mail?We can ship your mail anywhere in the world.
- How long does Stable hold my mail for?We hold physical mail for 30 days, and digital copies of your scanned mail forever.
- Can Stable automatically forward my mail?If you'd like your mail automatically shipped to a different address after we receive it, you can set that up.
- What happens if FedEx or USPS loses my mail?Once mail leaves our facility, we are unable to recover any mail that may be delayed with FedEx or USPS. We recommend reaching out to them.
Shredding and return-to-sender mail
All physical mail is kept for 30 days, and digital copies are kept forever.
- How long does Stable store my physical mail?Physical mail is kept for 30 days. Digital copies of your mail are stored forever.
- What do I do if my mail says "shred processing" and I'd still like to take action on it?
- What happens if Stable receives mail for me before the authorization form (USPS 1583) is completed?We'll notify you and hold onto your mail for 30 days before returning it to the sender.
Deliverability
What to do if a piece of mail you're expecting doesn't show up on your Stable Dashboard